Collection of identification details
We would like to collect your personal details for our data base.When you will purchase any product from our enterprise,you will have to fillup a personal details window with some mandatory fields to be filled.This is for the maintenance of the records and for the shipment of the product to the provided address of the customer.The enterprise will also need your email-id for maintaining the contact with the buyer and providing the buyer the details of the product by the means of email or text message .This identification is purely for the convinence of the buyers and maintaining the records.Any purchase will compulsory need the addhar card number as we are dealing with the e-commerce of precious metals
Easy contact to our customer
We have given our email-id , contact number,customer care number to the customer to solve any query regarding the website use or purchasing the product.We will be available to our beloved customers , we will as soon as possible solve any query of the customer.
Cancellation policy
In case of any discrepancy we can cancel any of your orders.A few reasons for the cancellation of the product could be error in price, error in the product, difference in the product purchased and delieverd.We also have right to check out the extra information for the purpose of accepting few orders.As we need to be sure about the information of the product and the buyer.We make sure to notify you if in case your order is cancelled partially or completely or if in case we need some extra data for accepting your return order.
What is easy returns and exchange policy
to ensure you are confident about your purchase,we have an easy returns and exchange policy,which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from na
vin mukt jewellers.If you find any problem with the jewellery piece,you can choose to return it back and claim refund or exchange within the policy time frame.
Delivery time period ( 15 days )
Shipping Charges
For the purchase of any product shipping charges will be added accordingly. the minimum charge will be 200 Rs. on purchase of product. any changes in the charges will be taken according to the area or city or state of delivery of product.
Refurbishing
If you are willing to make a jewelry by your or our gold or silver metal, the making of jewelry will take minimum of 4 weeks and maximum of 6 weeks. In any case the making of the product is impossible than you will get your full payment in return. We have provided our contact details so you even call us for remaking.
100% refund and free return shipping
our 30-day money back policy gives you time to make sure your purchase is perfect. If you need to return the product for any valid reason,we will happily provide you with 100%full refund or exchange.We also offer the free return shipping.You will receive compliementary return shipping on all resizing, exchanges or refunds for all the products with 30- day money back policy.
CONDITIONS TO THE RETURN POLICY
a. If the customer wants to return the product, the product should be in the new condition and damages/worn out product will not be accepted under the easy returns and exchange policy.
b. We offer 2 time free return shipping (within india) within the easy return and exchange policy.For the subsequent returns and exchanges the charges of the return shipping will be born by the customers.
c. For the exchange of the product the condition of the product should be appropriate. It should be original product with the certificate , original invoice and bills.In case if the customer cannot produce the bill or the certificate ,we will send the product for lab for recertification of the product before processing the easy return or the exchange policy.The shipping cost and the product recertification /certification cost will be borne by the customer.
* The product should manufactured in india only
* The policy is applicable for the orders delievered within india only
* In case of exchange the product can be of any jewellers shop or from our shop.
d. The customer should make a video of the product once the product is received.This is for the proof to customer as well as the owner of the enterprise, so if the customer wants to change or return the product the customer has to mandatorily send the video of unpacking the product to discard unnecessary conflict.
e. In case the customer wants to return the product back to the enterprise the customer has to confirm its return of the product within 3 days after the parcel is received to the customer.The money will be return after the product verification by the enterprise.The money will be returned by the enterprise within 30-days after the enterprise receives the product by the respective payment mode used by the customers.
f. In special cases or for city or state the return parcel way take time from the side of customer, required with valid reason.
Rewards, offers and discount
To bring in notice to the customer our firm endeavour to make every occasion special by giving discounts and offers time to time as per the occasion. We will always try to cater the best offers in the best products of our firm.
SUBJECT TO CONDITIONS
a) The discounts and offers are time bound once the time is lapsed any claim by the customer will be considered void.
b) Any exchange of the product purchased in the offer or at discounted rates will be void. NO EXCHANGE is available to offer purchased products.
c) The winners of contests and giveaways will be selected at the firm’s discretion.
d) The prizes/ gifts/ giveaways are non-returnable/ exchangeable.
e) Any additional facilities provided by the firm to winners and selectees of any contest is at the firm’s discretion
Discounted rates of any product will be valid to the offer period mentioned in the website. Once to offer gets finished, the price may vary according to the product and pricing policy of the firm.
Pricing of product
Our firm brings best price to you thus, our pricing policy is the UNIQUE SELLING PURPOSE(USP).We offer the best price of the best product, we don’t entertain any kind of negotiation in the online business/e-commerce. You are accessed with the address of our firm for any query, e-commerce is purely against the negotiation in pricing of the product. Our pricing is calculated using current prices of precious metals and gems that gives the best price to customers. This may change from time to time thus , owing to the fluctuation our prices will change as well.
Customer service
Our firm provides all the services to the customers as they feel comfortable to purchase the product from our website. As said that the delivery will be at the place where you decide, our prime priority is our customers comfort so we try to provide the fast delivery. Also we provide the facility of manufacturing the product from old to new with the considerate prices .Any type of design will be possibly made by our firm with the best finishing and polish. We try that our customer should not face any problem.